Refund policy

Fourteen days. A reason is optional.

Paid Emulyn products have a full-refund request window of 14 calendar days, subject to the merchant flow and non-waivable rights.

Fourteen-day full refund

A customer may request a full refund for any paid Emulyn product within 14 calendar days after purchase. The customer does not need to prove a defect or send a Lightroom catalog, photograph, pasted list, preview, private path, or diagnostic archive.

What to provide

A request needs only the order number and purchasing email. For a product problem, the customer may also provide the exact product, version and checksum; relevant host, Node, browser, operating-system and architecture versions; and a synthetic description. Full card or bank details are never needed.

Review after fourteen days

Lapilo will also review an appropriate remedy for a duplicate charge, unavailable paid download, delivery-integrity mismatch, failure to install on an expressly supported system, or advertised product behavior that cannot complete on valid documented input when no safe correction or replacement is available.

After a full refund

A full refund or final chargeback ends the associated software license subject to non-waivable law. The customer stops using and deletes the distributed copies while retaining lawful business or dispute records. Lapilo does not remotely remove files from a customer device.