Support for the exact purchased release.

What support covers

Standard support covers delivery and checksum verification, installation or documented setup, the exact product workflow, documented status and error codes, safe withdrawal, known issues, supported compatibility rows, and billing or refund routing. Each product page identifies its narrower support boundary.

What support does not cover

Support does not provide catalog database repair, direct catalog editing, photo editing, unlisted catalog metadata changes, unlisted export or hosting, rights clearance, legal advice, backup, recovery, consulting, custom development, production supervision, or support for modified packages and unlisted hosts.

Response targets

The initial-response goals are one business day for a suspected safety incident or blocking supported workflow, two business days for degraded behavior with a safe workaround, and three business days for ordinary guidance. These are service goals rather than guaranteed resolution times. When commerce is active, the approved public contact shown on this site is the intake route.

Support intake: cr@codyras.com.

Privacy-safe intake

Customers should send only the order reference, product, version and release checksum, relevant host or runtime versions, command and exact error, and a minimal synthetic reproduction. Do not send catalogs, caches, photographs, production lists, private filenames or paths, client information, credentials, payment details, private links, or unreviewed logs.